PSYCHmatters practices in accordance with professional and ethical codes of conduct outlined by the NSW Psychologists Registration Board and the Australian Psychological Society.

Confidentiality of Information

All client information discussed during sessions is strictly confidential, and stored privately and securely. However, in the event that life threatening circumstances arise concerning a client's contact with the practice, information may be released to relevant professionals.

If your email address is transmitted it to us electronically either in an email message or via a web page form, it will only be used for the purpose for which you provide it.

Security of Information

This statement discloses our information gathering practices for this website.

All attempts to secure personal information transmitted via our website are made, however users should be aware that there are inherent risks transmitting information via the Internet. An alternative option for users is to contact the practice by telephone or mail. Whilst the risk of anyone intercepting and misusing information transmitted by email is usually quite low, it should be noted that a trained individual may be able to do this.

The following information may be accessed whilst using our website, in order to improve its efficiency for users (Please note: No attempt will be made to identify users, and we use the information only for statistical analysis or systems administration purposes):

• the type of browser you are using;
• the date and time of your visit;
• your top level domain name (for example .com, .gov, .au, .uk etc);
• the address of the referring site;
• your server's IP address;
• the address of the pages accessed and any documents downloaded

Disclosure of Information

Information gathered in the PSYCHmatters clinic will remain confidential. The few exceptions to this are circumstances which disclosure is required by law or due to a mandatory requirement of a Court, Governmental Agency or Regulatory Authority. In such case, the client will be notified of requirement for disclosure of information.


Affiliated Websites

This website contains links to other sites. PSYCHmatters is not responsible for the privacy practices of these web sites and has no knowledge of whether cookies or other tracking devices are used on linked sites. If you have any concerns regarding your privacy you should ensure you are aware of the privacy policies of those sites.

No referral is needed unless you wish to receive a rebate from Medicare. No referral is required in order to receive a rebate from your Private Health Fund.

Fees are subject to variation depending on your Psychologist, Speech Therapist or Occupational Therapist of choice and the service you require.

Fees for assessments are dependent upon the number of tests that are required and the purpose of the assessment. There are no rebates for assessments.

Our Cancellation Policy

Your therapist has set aside time specifically to see you. Therefore, please consider it a matter of courtesy and respect that if for any reason you can't make your appointment, you call our reception on (02) 9736 2721 so we may offer your appointment time to someone else and find a time that works for you. 

Please Note: We reserve the right to charge you for your appointment if you fail to attend an appointment without notice or if you cancel your appointment with less than 24 hours notice, as our psychologists still have to pay for their room even if you do not attend. 

 

What payment methods do we accept?

EFTPOS, VISA, Mastercard. American Express cards will incur a surcharge of 2.5%.

 

Rebates

To obtain a rebate for a session with a psychologist, you will need a referral letter and a Mental Health Care Plan from your GP, psychiatrist or paediatrician. You will need to inform your GP you want to see a PSYCHmatters psychologist.

Rebates from your private health insurer are dependant upon the company involved and your level of cover. Please contact your private health insurer for more information about their rebates.

Once you have used your rebates for a 12-month period, you are still able to see your psychologist but you will be required to pay the full amount for the session.
 

 

What Rebate Will I Receive for Therapy?

From 01June 2019 rebates:
 

	Rebate per Individual Session
Registered Psychologist	$86.15
Clinical Psychologist	$126.50

 

How many sessions am I allowed?

 

Eligible clients	No. of services per client
People with an assessed mental disorder	Up to 10 individual services and an additional 6 services in exceptional circumstances (to a maximum total of 16 individual services per calendar year) AND up to 12 group therapy services per calendar year
Children with autism or any other pervasive developmental disorder (PDD) - aged under 13 years for diagnosis and under 15 years for treatment	Up to 4 services for assessment (in total per child) and up to 20 early intervention treatment services in total per child
Women who are concerned about either a current pregnancy, or one that occurred in the previous 12 months	Up to 3 services per pregnancy
People who have a chronic medical condition and complex care needs	Up to 5 individual services (in total) per calendar year
Follow-up allied health services for people of Aboriginal or Torres Strait Islander descent	Up to 5 individual services (in total) per calendar year (NB: these services are in addition to the 5 services for patients with a chronic medical condition and complex care needs)